Privacy Policy

Last Updated : July 2024

Zift Solutions Incorporated and all its wholly-owned U.S. subsidiaries (“Zift,” “Zift Solutions,” “Zift MA Subsidary, LLC”, “Zift Solutions, Inc”, “Zift CC Subsidary, LLC”, “Relayware, Inc”, “us,” “our,” or “we”) is committed to safeguarding your privacy. This Privacy Policy explains how Zift collects, uses, discloses, and protects personal information that we collect (i) from users of our website, and any other websites and online services that we operate and that include a link to this Privacy Policy (collectively, the “Websites”); and (ii) from authorized users of business organizations that have contracted with us (our “Customers”) to use our software applications, including the ZiftONE platform (the “Applications”).

If you are a resident of the State of California, this Privacy Policy also incorporates our California Consumer Privacy Act (CCPA) Policy, which includes additional information required to be provided under California law.

The products and services that we provide or make available to our business customers and their authorized partners, including the Applications, may cause us to receive, collect, use, disclose, or otherwise process personal information on behalf of and at the direction of those business customers and authorized partners that is not collected through the Websites, such as marketing contact information. Such information is not subject to this Privacy Policy. Instead, we process that personal information at the direction of, and pursuant to our agreements with, those business customers and authorized partners. If you have questions about the handling of personal information that our business customers or their authorized partners process using our products and service, please contact the relevant business customer or authorized partner directly.

Information we collect

Information you provide to us directly

When you use or access the Websites, or use the Applications as an authorized user of one of our Customers, we may collect personal information directly from you, such as the following:

• Contact information, such as your name, email address, or phone number.
• Business information, such as your job title and the name of your employer or organization
• Registration and account information, including your username and password.
• Information you submit through the “Careers” section of the Websites, including professional and employment-related information and education information, such as your resume, cover letter, employment history, and any other information you provide in your employment inquiries or applications.
• Any other information you submit when you contact us through the Websites or Applications, including any information you provide in connection with support requests, enter into forms that we make available through the Websites or Applications.

Information collected automatically

We also may collect certain other information automatically when you visit the Websites, or use the Applications as an authorized user of one of our Customers, such as the following:

• Browser and Device Information: Certain information is automatically collected by most websites, such as information about your device and your browser. For example, we may receive device identifiers such as IP address and MAC address, operating system type and version, and Internet browser type and version.
• Information Stored in Cookies. The Websites and Applications may also use cookies to collect personal information. Cookies are pieces of information stored directly on users’ computers or devices. Cookies allow us to collect information such as browser type, time spent on the online services, pages visited, referring URL, and other traffic and usage data. We may also use cookies for purposes such as determining what features interest our users and revising our site features or operations. For more information about the cookies we use on the Websites and the purposes for which we use them, and to control the use of non-essential cookies on the Websites, please visit our Cookie Settings Tool.
• Pixel Tags/Web Beacons. The Websites and Applications may also use other tracking technologies to collect information when you use the Websites and the Applications. For example, pixel tags, sometimes called web beacons, are similar in function to a cookie and can tell us certain information like what content has been viewed.
• Activity Reporting and Log Data. We may receive log information related to your activities while using the Websites and the Applications, such as the pages that you view and the links that you click. In addition, we use Google Analytics to help us analyze how visitors use the Websites and Applications. Google Analytics uses cookies to collect information about your use of the Websites and the Applications, includes your IP address. If you so choose, you may be able to opt out of Google Analytics by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, refer to the following page.
• Location Information. When you use the Websites and the Applications, we may receive information about your approximate location, or data that indicates your approximate location, such as your IP address.

In addition, when you visit and use the Websites, other parties may use cookies and other tracking technologies to collect personal information about your online activities over time and across different websites, applications, and other online products or services, including for analytics and interest-based advertising.

Information Obtained from Third Party Sources.

We may also receive personal information from third party sources that may include:

• Services that make user-generated content from their service available to others, such as business reviews or public social media posts.
• Partners with whom we offer co-branded services or engage in joint marketing activities.
• Our Customers.
• Other business partners with whom we share and receive personal information.
• Publicly-available sources, such as open government databases.

In addition, if you choose to interact with us or our partners on social media by posting to our pages, tagging us (or using certain hashtags or other identifiers) in posts, or participating in activities, we may collect certain information from the social media account you use to interact with us, including the name associated with the account, the account handle, recent activity, the content of any posts in which we are tagged, and other information that may be contained on your social media profile to allow us to respond to the posts and understand and engage with our audience.

Information use

As a general matter, we process personal information when we have an appropriate legal basis to do so. We may process the information we collect from you:

1. For our legitimate interests, consistent with your rights and appropriate to the context, including:
   • as reasonably required to conduct business with you or to provide the products or services that you request,
   • to identify you on our systems,
   • to communicate with you or to respond to your questions or requests,
   • to improve the Websites and Applications and for our own internal business purposes,
   • to market and promote our organization, products, and services,
   • for our recruitment and hiring purposes, including evaluating and processing your employment application,
   • for distributing banner offers,
   • for statistical purposes,
   • to create aggregated or deidentified data,
   • to protect the security and integrity of our Websites and Applications,
   • to identify and prevent fraud and other harmful or unlawful activity,
   • for such purpose as you may authorize or direct,
   • to evaluate or carry out the sale or other transfer of all or substantially all of our assets or all or substantially all of a division, section or other distinct portion of our business, including as part of insolvency or bankruptcy proceedings, and
   • to comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies;
2. To provide products and services that are subject to contractual terms you have accepted, such as our licenses, customer agreements, and terms of use;
3. To the extent you provide your consent; and
4. To comply with legal obligations.

We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected, including provision of the Websites and Applications, to comply with law, resolve disputes, and enforce our agreements, as applicable. For example, if you register with us and create an account, we will store your information for as long as needed to maintain your account, provide the services you requested, enforce any applicable terms that govern your use of the services, and maintain appropriate records to reflect our delivery of services to you.

Zift Solutions also does research on our users’ demographics, interests, and behaviors based on the information provided to us during registration, during a promotion, from our server log files and user profiles or from surveys. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis. Zift Solutions may share this aggregated data with advertisers or business partners. This information is not linked to any personal information that can identify any individual person.

Information sharing

We may disclose your personal information:

• To our contractors, service providers, and other third parties we use to support our organization, which may include support of any of the data uses described above.
• To our third-party partners with whom we jointly offer products or services.
• To third party advertising networks and websites, so that we can market and advertise on third party platforms and websites;
• With respect to information collected from authorized users of our Applications, to the Customers with whom those users are associated.
• To comply with applicable law, other legal requirements, and industry standards.
• To enforce our policies, terms of use, contracts, or other legal rights.
• To investigate or prevent unlawful activities or misuse of the Websites or Applications.
• To protect against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.
• To operate, evaluate, debug, identify and repair errors, effectuate similar functional enhancements, and improve our Websites, Applications, or other services.
• To protect the legal rights, property, safety, and security of us, our users, our employees, and others.
• To an actual or potential buyer, successor, or other organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer

We also will disclose information for any purpose or to any organization that you authorize or permit, such as when we request your consent to share information and you agree.

Additional Information for Individuals Located in the European Economic Area (“EEA”), United Kingdom (“UK”), and Switzerland

If you are located in the EEA, UK, or Switzerland, you may have additional rights to withdraw consent, request access to, correction of, erasure of, or the transfer of your personal information, or object to or restrict the processing of your personal information. You may exercise these rights, if applicable, by contacting us as described in the “Contacting Us” section of this Privacy Policy. Individuals located in the EEA, UK, or Switzerland may also have the right to lodge a complaint with an EEA, UK, or Swiss supervisory authority, as applicable.

International data transfer

As part of our international operations, we may transfer information about you to any jurisdiction where we do business, including the United States. When you use our Websites and Applications, you acknowledge that we may transfer information about you as described in this policy.

We will transfer your personal information for any of the purposes identified in this policy to our subsidiaries, affiliates, service providers, and business partners that may be based outside of the jurisdiction where you are located. The laws in those jurisdictions may not provide the same level of data protection compared to the laws in your country. However, we will treat your personal information as subject to the protections described in this policy.

When we transfer personal information from the EEA, Switzerland, or the UK to a country outside the EEA, Switzerland, or the UK that has not been deemed to provide an adequate level of data protection by the European Commission, we will rely on a legal framework that provides appropriate safeguards, which could include the standard contractual clauses, binding corporate rules, or another framework deemed adequate by the European Commission.

Zift Solutions adheres to the principles of the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the and Swiss-U.S. Data Privacy Framework. To learn more, visit our Data Privacy Framework Notice.

Your choices

Zift Solutions may send you emails regarding our products and services. If you decide at any time that you no longer wish to receive these emails, you can edit your Zift Solutions account information to stop such email or use the opt out feature included in the emails. You will need your Zift Solutions user ID and password to access your Zift Solutions account information. You may also contact us directly and we will remove your name from our lists. For marketing emails, you can also opt out by using the opt-out mechanism in the message.

You may edit your Zift Solutions account information at any time by using your Zift Solutions ID and password.

You can accept or reject certain cookies used on the Websites through our Cookie Settings Tool.

Additionally, most web browsers allow you to choose whether to accept cookies, reject cookies, or receive notice each time a cookie is sent to you. If your browser is set to reject cookies, the Websites may not recognize you when you return, and some functionality may not be available. At this time, our Websites do not respond to browser “do not track” signals.

For information about interest-based advertising, and to opt out of this type of advertising by third parties that participate in self-regulatory programs, please visit the Network Advertising Initiative (NAI) opt out tool (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance (DAA) Self-Regulatory Program for Online Behavioral Advertising (https://youradchoices.com/), or, for users in Europe, the EDAA’s opt-out page (http://youronlinechoices.eu/). Please note that any opt-out choice you exercise through these programs will apply to interest-based advertising by the third parties you select, but will still allow the collection of data for other purposes, including research, analytics, and internal operations. You may continue to receive advertising, but that advertising may be less relevant to your interests.

Information security

We maintain reasonable safeguards, including administrative, technical, and physical security measures intended to help protect the information collected through our Websites and Applications. However, no method of safeguarding information is completely secure. While we use measures designed to protect personal information, we cannot guarantee that our safeguards will always be effective. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit utilizing our Websites or Applications is or will be secure.

Links to other sites

Please note that our Websites and Applications may contain links to other Internet sites. For example, if you apply for a job using the careers feature linked to our site, please be advised that feature is a separate website not subject to this Privacy Policy. Any information that you post to or otherwise provide to any such Internet site are not subject to this Privacy Policy. Zift Solutions does not control any Internet site other than our Websites and Applications and thus is not responsible for the privacy practices, privacy statements, or content of these other Internet sites.

Privacy policy changes

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. When we do so, we will update the Last Updated date of the Privacy Policy above. We also encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Contacting us

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. When we do so, we will update the Last Updated date of the Privacy Policy above. We also encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

To ask questions about this Privacy Policy and our privacy practices or to request to exercise your choices or rights, please contact us by email at privacy@ziftsolutions.com or postal mail at 6501 Weston Parkway, Suite 200 Cary, NC 27513.

Changes to this Privacy Policy

This Privacy Policy may change from time to time without prior notice to you. We will notify you of any significant changes by indicating at the top of this Privacy Policy when it was last updated, so please check back periodically.