Get the support and strategy your program needs.
What ZiftONE Can Do
Do you have the time and resources needed to meet your goals and start optimizing your channel program today? Zift will bridge your gaps and help you adapt as quickly as the channel changes.
Sometimes you just need a little help and have questions that need to be answered.
Your Partner Portal is only one part of your tech stack. Create a symphony, not a solo performance, through ZiftONE.
A robust program requires robust marketing. Give your partners what they need to succeed.
Partner Outreach
Your partners already think of you as a team. Offer them the support a teammate would expect.
Because even the best partner programs can benefit from expert advice.
Implementation
During Zift’s implementation process you will work with a dedicated team of subject matter experts. With staff in both the UK and the US, Zift is uniquely equipped to service customers in different regions of the world. The ZiftONE implementation team uses industry-leading project governance tools to ensure that your portal launch stays on track. Best of all, Zift’s implementation team is all in-house and on-staff, ensuring that your portal will be backed by years of best practice knowledge. This creates a seamless transition from implementation to launch to service from our customer success team.
Help Desk
ZiftONE is designed to be easy to use, but should you or your partners have difficulties, Zift is here to help. Our team offers support in a number of different ways to meet your needs:
Chat
24/5 chat is available to help you get your questions answered and connect you with relevant articles in the ZiftONE Academy.
Ticket
Our support team uses Zendesk to make sure that your questions are quickly answered.
Just reach out and we’ll get back to you as soon as possible.
Prefer to find your own answers? All customers have access to online training through our CustomerONE platform and the ZiftONE Academy. Your partners also have access to the ZiftONE Academy with articles that are relevant to their view and their needs.
If you’d like to extend 24/5 chat support to your partners, you can do so through ZiftONE’s Extended Partner Support.
Integration Support
Zift can integrate with your CRM, whether it be HubSpot, Salesforce, Microsoft Dynamics 365, or another tool, giving you and your colleagues an integrated view of all data across platforms. Does your company use a digital asset manager (DAM) to manage images and files? Zift can integrate with your system to help streamline managing content. Use a single sign-on service to minimize passwords or help your company meet Sarbanes-Oxley requirements? Zift’s Integration Support team can integrate Zift with leading SSO providers.
Throughout the process, you will be consulted and advised on what data will be shared and how connections will be made, ensuring that your integrations truly meet your company’s unique business needs.
Marketing Support
Have trouble with your partners staying on brand? Are your partners asking for better and more marketing content, but you don’t have the time, energy, or staffing to make that happen? Is your marketing team more focused on the direct side of your business, treating your channel program as the proverbial “red-headed step-child?”
Let Zift serve as an extension of your team. With marketing support from Zift, you can build robust marketing campaigns with co-brandable, customizable emails. With help from our on-staff writers, you can offer your partners a continuous stream of on-going posts to improve their social media and promote your company. Zift Marketing Support can also regularly update your portal pages, offering your partners an up-to-date, customized experience, even if you don’t have the staffing to regularly make changes.
Partner Outreach
How often do you contact your partners? Being top-of-mind is essential when working with partners who are balancing multiple vendors. At the same time, to-partner communication campaigns can be time and resource consuming. Zift’s Partner Outreach can help you develop a regular cadence of communications with all or a specific subset of partners, whether that be by partner tier or their behavior within the platform. Through webinars, guided tours, and regularly scheduled office hours, our partner outreach experts can help you implement the best practices around to-partner communication, driving engagement, and the behaviors you need to see success.
Partner Outreach can also support your efforts to evangelize your portal, ensuring that every partner knows about the portal and how to leverage its many tools for success. Team with Zift Partner Outreach so your partners never get left in the dark.
Supplier Training
Do you know what you need to do in the next quarter or the next year to ensure the success of your partner program? Zift’s in-house experts can help lead you to the answer. Get expert recommendations to set goals and priorities and take that first step in determining programs or initiatives with a ZiftONE strategy session, where you will work with a proactive strategic advisor with channel know-how that is not only data-driven, but also real-world experience driven. Continue to drive the success of your channel program and increase engagement with training from Zift. Enable everyone to leverage ZiftONE to effectively communicate with partners, track their activity, and enable them to become successful within your channel program.
ZIFTONE CHANNEL MARKETING
ZiftONE puts you in command of multi-touch digital marketing campaigns designed to generate leads — and support pipeline growth — all day, every day.
ZIFTONE CHANNEL SUPPORT
From guiding you through the intricacies of recruiting and onboarding to creating winning campaigns, ZiftONE channel services help you shine.
